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Back in 2013. We're glad to hear that we always exceed your expectations. Welcome to Secrets Maroma Beach Riviera Cancun Secrets Maroma Beach Riviera Cancun - All Inclusive - Mexico. Other. Fast forward to August 2020. Learn More › Note: Additional fees apply for premium tee times I’m seeing conflicting responses. 2. First and foremost was the cleanliness. Featuring hot tubs, furnished terraces and mini-bars, the suites at this adult-only have flat-screen cable TV. As guests of Secrets Maroma Beach Riviera Maya, you can enjoy complimentary greens fees at the Gran Coyote Golf Riviera Maya, designed by Nick Price, & Riviera Maya Golf Club*, designed by Robert Trent Jones II. It was a wonderful 10 day retreat from work at home! Dear AlbuquerqueRedDevil, On behalf of the entire staff at Secrets Maroma Beach Riviera Cancun. View deals for Secrets Maroma Beach Riviera Cancun, including fully refundable rates with free cancellation. Believe us that it was never our intention to disappoint you and regarding the wine and beer, our menu is very extensive, thus trying to satisfy the palates of all our guests, we appreciate once again your feedback, as it helps us to improve our products and services. It was a wonderful 10 day retreat from work at home! We would like to highlight that all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Secrets Maroma Beach Riviera Cancun Features, ... or in the pool. First and foremost was the cleanliness. Also, I looks like the, ... regularly in late November and early December. I must stress that we had a WONDERFUL trip, and, as always (but especially under the new circumstances of COVID-19), the staff is doing a phenomenal job! Response from E-Concierge Secrets Maroma, Otro at Secrets Maroma Beach Riviera Cancun Responded 22 Aug 2020 Appreciable Marc0831, That you have celebrated your honeymoon in 2013 with us and that you have decided to visit us again to celebrate your birthday … Also, our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR’s own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore our gym is closed. 2. Sincerely, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. First week of August 2020. Hope you can redeem your confidence on us and we have the opportunity to be your hosts in the near future. Best Regards, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. The pools are heated regularly in late November and early December. As you mention, we are going through the new normal that this pandemic has left, we are sorry to hear that your recent stay has not exceeded the expectations of your past stay. We absolutely loved the property. We would like to highlight that, currently, all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Dear Darolyn B, Second, the property is on a beautiful stretch of beach that you can walk on with extremely warm water. You can also enjoy special pricing at El Cameleon Mayakoba Golf Course. The main lobby has been temporarily closed in order to avoid any agglomeration and as is common practice in the international hotel industry, when an area that operates 24/7 and 365 days a year is closed one takes advantage to do in depth maintenance. Due to Covid it’s definitely not the same scenario or resort as our honeymoon back in 2013. 2. Back in 2013. We are sorry to read in your title that we have not been able to meet your expectations during your visit. See More Close We are sorry to read in your title that we have not been able to meet your expectations during your visit. This is the version of our website addressed to speakers of English in India. Situated on a stretch of beach regularly voted one of the best in the world, Secrets Maroma Beach is an all-inclusive, adults-only resort that offers 24-hour concierge service and the latest technology advances to make sure all of your needs are met. It will be a pleasure to welcome you back in the very near future. Noelia was our concierge and although we tried not to bother her for too much, she did a WONDERFUL job making herself available, and reacting to all of our in-room requests (we are really specific with our minibar wants - only water, sparkling water, and diet coke, no beer/drinks in room, feather pillows, an extra fan, high floor, etc...), and with making sure our room was serviced & turned down to our liking/schedule (I don’t know why, but turn down service is one of my favorite parts of the day… so welcoming)! 2. more. We are honored by your kind words, they serve as motivation for our team to keep up with our commitment to offering truly unique and memorable experiences. Live music is featured, as well as movie nights and theme party nights. Every employee is wearing a mask. Book Secrets Maroma Beach Riviera Cancun, Playa Maroma on Tripadvisor: See 17,330 traveller reviews, 16,465 candid photos, and great deals for Secrets Maroma Beach Riviera Cancun, ranked #2 of 7 hotels in Playa Maroma and rated 4.5 of 5 at Tripadvisor. more. The bartenders will come up to you for your drinks. We would like to highlight that all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Secrets Maroma Beach Riviera Cancun Features, ... or in the pool. If you ask for more pillows or toiletries, they come sealed. Thank you for sharing your question through this media. Also, is the. We would like to highlight that, currently, all our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR's own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore, currently the, Dear Darolyn B, Every restaurant takes your temperature, has you wipe down your shoes on a mat as you walk in and then has you use sanitizer. We will gladly share your comments with our collaborators, we assure you that they will be happy to hear from you. We actually had a trip booked to Zoetry Riviera Maya, but due to hurricane damage we were moved to Secrets Maroma Beach the night before we left. Upon arrival there was disappointment for an upgrade however, Pedro from Front Desk tried with Management, but they would not budge but not a surprise as the Sales Manager would not return my emails prior to arrival also so honestly, this was the only negative aspect of the trip. I will gladly answer all your inquires: ... before the massage and took advantage of the Steam Room. Review collected in partnership with this hotel, Dear traveler, My husband and I just arrived home again on 9/12 after ten wonderful days (we arrived on 9/2), once again, at Secrets Maroma. Chetumal-Cancún Km. The, Can someone tell me Id the pool is in fact heated? From yoga, to jungle bike tour, Spanish lessons, Dear anademourajorge, We appreciate you shared your opinion about your recent stay with us. Sports Teams. We have already shared your comments with Carlos, Ivan, Alejandro, Mateo, Francisco, Andrea, Noelia, and all the staff highlighted in your review, who will be more than glad to know that we were able to meet your expectations. The pools are surrounded by bars. The swim up bar was closed and so was the, ... Suite and served well as a temporary location. We are visiting the resort in November for my birthday after having a great experience 7 years ago for our honeymoon. fitness center at secrets maroma solidaridad • gym at secrets maroma solidaridad • mini golf at secrets maroma solidaridad • playa maroma solidaridad • secrets maroma solidaridad • secrets maroma beach solidaridad • secrets maroma beach riviera cancun resort playa del carmen solidaridad • … Also, our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR’s own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore our gym is closed. Secrets Maroma Beach Riviera Cancun offers adults an extra measure of romance and sensuality in … As you mentioned in your detailed review, our main lobby has been temporarily closed in order to avoid any agglomeration and as is common practice in the international hotel industry, when an area that operates 24/7 and 365 days a year is closed one takes advantage to do in-depth maintenance. This is the version of our website addressed to speakers of English in the United States. I must stress that we had a WONDERFUL trip, and, as always (but especially under the new circumstances of COVID-19), the staff is doing a phenomenal job! Room service wore gloves to deliver food. We are closer to Cabo so normally go there and the water is so cold and most areas you can't go in at all. Also, is the. We actually had a trip booked to Zoetry Riviera Maya, but due to hurricane damage we were moved to Secrets Maroma Beach the night before we left. We are honored by your kind words, they serve as motivation for our team to keep up with our commitment to offering truly unique and memorable experiences. Secrets has this cool little box by the front door so if you order something small, they put it in there instead of having you open the door. Our. If you want to enjoy the warm azure waters amongst delicious International cuisine, pristine beaches and high-quality service, the Secrets Maroma … In this review I will try to focus on how things have changed just for general information's sake. We are closer to Cabo so normally go there and the water is so cold and most areas you can't go in at all. Secrets Maroma Beach Riviera Cancun Carretera Federal 307 Chetumal - Puerto Juarez, al norte de punta Maroma Km 306.5 S/N Punta Maroma Playa del Carmen Solidaridad Al lado de Catalonia, Mexico CP 77710 Phone: 52 984 877 3600 *Please note: All fitness facilities are closed temporarily in accordance with local laws. It is a pleasure to know that overall, you like the facilities and the Fitness Center. Our. Also, I looks like the, We will be there September 5-13 in a preferred club swim out. Greetings from Playa Maroma, Daniela Hernández Social Media Coordinator Secrets Maroma Beach Riviera Cancún. Also, our recognized AAA 5 Diamond Resort services are operating according to the regulations of the official authorities and under our new guidelines set by AMR’s own Clean Compete Verification Program and Cristal International Hygiene Standards, therefore our gym is closed. Secrets Maroma Beach Riviera Cancun has a relaxed - romantic concept, we regret that this concept has not been to your liking, but we will gladly take into account your comment about the entertainment activities. The swim up bar was closed and so was the, ... Suite and served well as a temporary location. We're glad to hear that we always exceed your expectations. Join the Entertain team of this AAA 5 Diamond Mexico resort as the group fitness instructor. I will gladly answer all your inquires: The pools are heated regularly in late November and early December. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Os Secrets Maroma Beach Riviera Cancun são uma propriedade premiada com o AAA Five Diamond Award e disponibiliza 13 piscinas exteriores, 7 restaurantes diferentes e um café. Our. As you rightly state in your review, our staff does everything possible for our guests to have an incredible and memorable stay with us. 306.5. To welcome you back in the near future Inclusive - Mexico a five-star all-inclusive resort on awe-inspiring. The bartenders will come up to you for sharing your questions with our TripAdvisor.... Us to improve our service levels and product, including beachfront massages to know that,... 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